Job Description

Title: Bilingual Technical Support Representative

Description:

Our client a well-known Consumer Goods company distributing high-end products is looking to expand their team with a Bilingual Technical Support Representative. Join the FAMILY!  

  • Technical support representatives help customers troubleshoot issues with a piece of equipment”
  • This role is all about taking inbound consumer calls to provide technical support for (household appliances): broken products, products making weird sounds, products not working properly, products not being installed correctly by consumers, enter orders for repair parts & sending out a service technician.
    ***NOT an IT troubleshoot position, NOT an order entry position, NOT responding to customer inquiries
  1. This position would require the successful candidate to work remotely from day one. 
  2. Reporting to the Customer Service Supervisor
  3. People outside of Ontario are welcome to apply! 

Details:

  • Monday to Thursday 8:00am – 5:00pm
  • Friday 8:00am – 4:00pm
  • 2 Weeks Vacation
  • Benefits after 90 days
  • 5 personal/sick day s
  • RRSP
  • Bonus plan in place
  • Up to $47,000.00

Responsibilities:

  • Work in a high-volume inbound call center speaking with consumers and occasional service workers (70-100 calls per day)
  • Assist calls regarding the installation of product, broken parts, product not functioning properly, and all other technical issues that may require assistance
  • Use SAP to enter orders: These orders will only be for parts required to fix the clients’ issue
    • Collecting their information and part information
  • Installation: Not understanding how to install/put the product together (review instructions and walkthrough), installation is done incorrectly resulting in product not working properly
    • Speaking with at times service workers installing or fixing a product
  • Warranty: Which parts are covered under warranty vs. not
  • Send order confirmations and follow up when required
  • This is not a CUSTOMER SERVICE/ORDER ENTRY position. This is a technical support representative assisting consumers with step by step troubleshooting, investigating, and resolving the issue at hand.

Qualifications:

  • 3+ Years of inbound call center experience MUST
  • 3+ Years Technical Support Experience with a consumer goods product ie. phones, tablets, car parts, appliances, etc.…
    • Ie. Broken, making weird sounds, not working as should, review instructions, review repair warranty...
  • Fluent in English and French both verbal and written
  • High school diploma
  • SAP experience
  • Distribution and/or Manufacturing experience would be an asset

This is you:

  • Comfortable working in a home office
  • Strong focus on tasks at hand
  • Self-disciplined and able to work under minimal supervision
  • Self Started
  • Enjoying working in a smaller team setting and are known by your name!
  • Looking for a long-term career opportunity

Applications being accepted across Canada. 

PERMANENT * DIRECT HIRE * FULLTIME

Job Detail

Type: Permanent

City: Remote

Openings: 1

Salary: $45,000 - $47,000

Contact: candice@kitrecruitment.com

Apply

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About Us

KIT Recruitment is a 100% Canadian owned and operated company serving the GTA and surrounding areas. Our entrepreneurial spirit and drive provides our clients with the ability to customize the right pricing solutions and guarantees to suit their budgets and needs.

Our dedication to our clients is simple: we listen to what you need and we provide a seamless end to end recruiting process to find your next great employee!

Areas of Expertise:

Production

  • Production Management
  • Plant Management
  • Machine Operator/Packager
  • Shipping Supervisor
  • Team Lead

Operations

  • Operations Management
  • Administrative warehouse support
  • Inventory coordinator
  • Maintenance Supervisor
  • Plant Supervisor

Skilled Trades

  • CNC Operator
  • Millwright
  • Electrician
  • Welder
  • Refrigeration

Administration

  • Administrative Assistant
  • Customer Service Representative  ( Bilingual )
  • Project Coordinator
  • Office Coordinator