Job Description

Title: Bilingual Customer Service Representative

Description:

Our client a well known Consumer Goods company distributing high end Kitchen/Washroom products is looking to expand their team with a Bilingual (FRENCH) Customer Service Agent. Join the FAMILY! 

Location: Vaughan (HWY #50)

Role: Permanent / Direct Hire Full Time

  1. This position would require the successful candidate to work remotely from day one. 
  2. Reporting to the Customer Service Supervisor
  3. People outside of Ontario are welcome to apply! 

Details:

  • Monday to Thursday 8:00am – 5:00pm
  • Friday 8:00am – 4:00pm
  • 2 Weeks Vacation
  • Benefits after 90 days
  • 5 personal/sick days
  • RRSP
  • Bonus plan in place
  • Up to $47,000.00

Responsibilities:

  • Answer emails, inbound calls (50-70/day), and faxes
    • Calls will range from 2 - 15 minutes
  • To ensure all orders are processed in a timely matter
    • Price, Quantity, Delivery Information
    • Promotions or Special Prices Added
    • Sending Order Confirmations
  • Collect all details on each order through (EDI)
    • SAP 
  • Answer/Handle all incoming concerns & inquiries
  • Work with carriers to ensure all required paperwork is prepared
  • Track orders for clients 
    • Dive into order status details
    • Create Back Orders 
  • Process return/cancellation requests 
  • Working with wholesale and retailer division
  • You may in the future assist with back-up receptionist duties a few times a week

Qualifications:

  • Distribution Experience 
  • SAP Experience or AS400
  • 3+ years of direct inbound call center customer service experience 
  • Grade 12 graduate
  • Strong knowledge of Word, Excel, and Outlook
  • Adaptable & Flexible 
  • Comfortable working in a fast-paced environment 
  • Able to work with all levels inside an organization 
  • Fluent in FRENCH & ENGLISH 
    • A verbal test will take place

 

PERMANENT / DIRECT HIRE! You are on the company payroll from day ONE! 

Job Detail

Type: Permanent

City: Remote

Openings: 1

Salary: $45,000 - $47,000

Contact: cmason@kitrecruitment.com

Apply

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About Us

KIT Recruitment is a 100% Canadian owned and operated company serving the GTA and surrounding areas. Our entrepreneurial spirit and drive provides our clients with the ability to customize the right pricing solutions and guarantees to suit their budgets and needs.

Our dedication to our clients is simple: we listen to what you need and we provide a seamless end to end recruiting process to find your next great employee!

Areas of Expertise:

Production

  • Production Management
  • Plant Management
  • Machine Operator/Packager
  • Shipping Supervisor
  • Team Lead

Operations

  • Operations Management
  • Administrative warehouse support
  • Inventory coordinator
  • Maintenance Supervisor
  • Plant Supervisor

Skilled Trades

  • CNC Operator
  • Millwright
  • Electrician
  • Welder
  • Refrigeration

Administration

  • Administrative Assistant
  • Customer Service Representative  ( Bilingual )
  • Project Coordinator
  • Office Coordinator