Job Description

Title: Customer Service Representative

Description:

Our client a well known Consumer Goods company distributing high end products is looking to expand their team with a Customer Service Agent. Join the FAMILY! (12-20 employeees at this location)

Location: Concord, ON (400 & HWY 7)

Role: Permanent / Direct Hire Full Time

 

Details:

  • Monday - Thursday 
    • 8:00 - 5:00 
  • Friday
    • 8:00 - 4:00
  • Benefits - After 90 days 
    • Health and Dental 100% coverage
  • 2 weeks vacation & 5 personal days
  • Sick Days & Floater days 
  • Christmas Party each year 
    • Takes place in Quebec (The company sends you!)
  • RRSP program 
  • $42,000 / year 

Responsibilities:

  • To ensure all orders are processed in a timely matter
  • Answer emails, phones (25-50/day) and faxes from customers
  • Collect all details on each order through (EDI)
    • SAP - MUST KNOW
  • Send order confirmation after all details have been verified (price, quantity, delivery)
  • Work with carriers to ensure all required paperwork is prepared
  • Track orders
  • Process return requests / cancellations 
  • Working with wholesale and retailer division
  • You are the backup receptionist
    • Covering the lunch break daily 
    • Answering and directing calls during this time

Qualifications:

  • Distribution Experience 
  • SAP - Must! 
  • 3+ years of direct customer service experience 
    • Or, grade 12 diploma 
  • Strong knowledge of Word, Excel, and Outlook
  • Adaptable & Flexible 
  • Comfortable working in a fast-paced environment 
  • Able to work with all levels inside an organization 

 

PERMANENT / DIRECT HIRE! You are on the company payroll from day ONE! 

Job Detail

Type: Permanent

City: Concord

Openings: 1

Salary: 42,000

Contact: cmason@kitrecruitment.com

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About Us

KIT Recruitment is a 100% Canadian owned and operated company serving the GTA and surrounding areas. Our entrepreneurial spirit and drive provides our clients with the ability to customize the right pricing solutions and guarantees to suit their budgets and needs.

Our dedication to our clients is simple: we listen to what you need and we provide a seamless end to end recruiting process to find your next great employee!

Areas of Expertise:

Production

  • Production Management
  • Plant Management
  • Machine Operator/Packager
  • Shipping Supervisor
  • Team Lead

Operations

  • Operations Management
  • Administrative warehouse support
  • Inventory coordinator
  • Maintenance Supervisor
  • Plant Supervisor

Skilled Trades

  • CNC Operator
  • Millwright
  • Electrician
  • Welder
  • Refrigeration

Administration

  • Administrative Assistant
  • Customer Service Representative  ( Bilingual )
  • Project Coordinator
  • Office Coordinator